Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line ...

Google launches a new “Create Your Own Android Bot” tool, reminiscent of the Androidify app. Users can choose from a myriad of materials, outfits, accessories, and props to create millions of possible ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

With hundreds of new bots popping up daily, it seems everyone is exploring chatbot development. In fact, the chatbot market size is estimated to grow from $703.3 million in 2016 to $3.2 billion by ...

One of the more fascinating trends of this past year was the move to conversational computing. Instead of building complex apps, using bots over services like Facebook’s Messenger or Microsoft’s Skype ...

Twitter bots can do a heck of a lot more than just spam trending hashtags and relentlessly follow users. Take the Twisst ISS alerts bot, which sends you a direct message whenever the International ...

Microsoft today announced the public preview of its Power Virtual Agents tool, a new no-code tool for building chatbots that’s part of the company’s Power Platform, which also includes the Microsoft ...

Well, it just got easier for brands to unleash custom-tailored customer service chatbots in Facebook Messenger. Analytics firm Sprout Social said yesterday it brought it’s Bot Builder tool to the ...

There’s something new and powerful for ChatGPT users to play around with: Custom GPTs. These bespoke bots are essentially more focused, more specific versions of the main ChatGPT model, enabling you ...

These days, the idea of bots on Twitter might be associated more with accounts that auto-Tweet, auto-like, and auto-retweet messages, or are corralled into large armies that follow people and do other ...