Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The FINANCIAL — HP announced HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management solution that delivers a simple-to-use, modern experience that enables IT professionals to ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...

BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company announced it had partnered with Salesforce.com to deliver its IT management software the Force ...