The lawsuit alleges that Meta and an outsourcing company used by the social network don't provide enough support and mental health care to content moderators. Queenie Wong was a senior writer for CNET ...

Seven hours a day, Isabella Plunkett and 15,000 other content moderators around the world look at and filter the most repulsive content on the internet for Facebook. But they don’t actually work for ...

Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...

Before quitting his job Wednesday morning at Facebook a content moderator in Texas took the opportunity to call out the company's disconnected moderation system and its failure to support moderators.

TikTok is the home of viral cooking hacks and dance videos — but it's also the latest social media company with a content moderation problem. Candie Frazier, who works as a contracted content ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Despite Facebook’s repeated assurances that it would address poor workplace conditions for its content moderators, often contractors who spend their days reviewing graphic and violent images posted on ...

Leading platforms have strengthened content governance through oversight mechanisms, youth safety initiatives and AI ...