Retailers are implementing AI through software companies like Happy Returns and Narvar to detect return fraud and issue ...

With the holiday season's soon ending, many retailers are preparing for consumer returns requesting either exchanges and/or refunds. University of Alabama at Birmingham Collat School of Business ...

You can’t please all the people all of the time. But how you handle returns can have a big effect on your bottom line. A borderline shopping addiction can teach you a lot about customer experience.

A small business's products can fail due to forces within or beyond the control of the customer. In either case, consumers have an expectation that a manufacturer or retailer will repair the product, ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

Founder/CEO of Narvar. Amit has decades of experience across supply chain, information technology and business analytics. Returns, while costly, present an incredible opportunity for brands to build ...

View post: 1991 Hit, A Rock Band's Signature Song, Named One of the Greatest Guitar Solos of All Time - And It Still Rocks Dozens of Amazon shoppers were pleasantly surprised on Wednesday after ...

Over the past two years, online shopping has increased at an unprecedented rate. As consumers have become accustomed to making online purchases at least once a week, these (often impromptu) purchases ...

Readers may have heard the classic Steve Jobs quote, “Some people say, ‘Give the customers what they want.’ But that’s not my approach. Our job is to figure out what they’re going to want before they ...

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. It ...

Let’s get back to the discussion of the definition of a customer: Are we talking about the customer as a business or the customer as a person? If the customer is a business, then it is likely that the ...

University of Alabama at Birmingham Collat School of Business marketing expert and assistant professor Yufei Zhang, Ph.D., explains how this can be a big problem for retailers and offers her ...