I was recently on hold for customer service for a big website, and the more I listened to their prerecorded messages, the more I realized that the standard customer service on-hold verbiage is weasel ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...