BT Global Services has combined its customer services and network organisations to create a new CS&NO organisation that "will focus on the increasingly complex needs of multi-site organisations around ...

We live in an era defined by personalization and instant gratification. This has made customer service more important than ever. Each interaction with a customer, both before and after the point of ...

If you are IT at a company that provides customer service you have a huge opportunity to identify the limitations of the service your company provides and improve it. Many of you work in enterprises ...

I recently bought a laptop from one of the leading consumer PC vendors. It was not the best experience of my life. From the moment I placed the order online to the moment I sent it back, it’s been a ...

So Muller and her three co-founders built a distributed customer service network composed mostly of part-time parents. The associates are encouraged to engage with customers about more than just ...

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...