Recently, there’s been a lot of talk on LinkedIn and other business forums about the importance for businesses to document their processes — and that’s a really good thing. (I’m not just biased ...

Q. Documenting instructions for my clients and staff is a frustrating process. Using the Windows Snipping Tool, editing each image in Microsoft Paint, and adding it to a Word document is a time sink.

Adi Klevit, an Entrepreneurs’ Organization (EO) member in Portland, Oregon, is the co-founder of Business Success Consulting Group, which helps leaders create and document custom processes and ...