Uber’s business depends on a simple but fragile exchange of trust. A customer opens an app, confirms a name and license plate ...

Drivers working for ride-hailing apps pick up a wide variety of passengers who have all sorts of preferences. Uber drivers need to be attentive, focused, and dedicated to ensuring their riders reach ...

The company has added 99-year background checks and expanded permanent ban criteria.

A new report from Columbia Business School professor Len Sherman and GigU argues that Uber’s U.S. take rate has climbed above 50%, with algorithmic pricing and insurance costs widening the gap between ...