Why it matters: Earlier this week, HP announced the launch of xRServices, its mixed reality-based support service to tackle printer problems for industrial customers. The virtual service aims to ...

Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...

Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...