IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The new service uses smart technology to recognise the reason for the ...

One method to improve survey representation of the non-internet and less literate population is to allow people to take surveys offline. In March, we fielded a study to test the feasibility and effect ...