Dutch carrier KLM Airlines has set up a live ticker on its Twitter account that gives customers the average response time for questions or requests. This makes KLM Airlines the first airline in the ...

KLM Royal Dutch Airlines is taking a leap into customer service innovation by running a pilot program during which it will determine how artificial intelligence technology fares in handling customer ...

KLM Royal Dutch Airlines is the first airline and probably the first enterprise worldwide to test how artificial intelligence could assist customer service agents in managing the increasing volume of ...

Dutch carrier KLM has begun using artificial intelligence (AI) to better serve the many customers who communicate with the airline via social media. "Applying AI, KLM can handle a greater volume of ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More PRAGUE — Social business leader KLM, the airline that kickstarted the ...

KLM, known for its social savvy and service, is taking both to new levels, promising to help travelers on any airline during #HappyToHelp week. Eager to prove to non-customers the quality of its ...

A crisis that grounded hundreds of KLM flights led to the airline making a greater use of social media. It now believes that you have to be where your customers are. But it also needed a helping hand ...

Yes, KLM is on a league of its own by being able to leverage all the social care interactions into offers and purchases, but it's still working hard to integrate all its reservation systems, customer ...

Dutch airline KLM has been looking to find a way to handle information from eight social media channels and provide 24/7 support to customers in 10 languages. To that end, the carrier is using ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Facebook and KLM airlines have formally announced a partnership that will ...