Troutman Sanders outsourced its help desk to Intelliteach to reduce the cost of support calls and avoid future costs in training and maintaining a dedicated staff. The firm measured success using five ...

Kaplin Stewart, a 35-attorney firm, had no internal help desk. Adelaine F. Williams, chief operating officer, decided to outsource the majority of IT support to a technology firm, and turned to ...

“When we look at a help desk, we look at it as a 24/7 operation. That’s typically where our customers live every day,” says Sam Boggs, vice president of help-desk services for Siemens Business Systems ...

Alexandra Twin has 15+ years of experience as an editor and writer, covering financial news for public and private companies. Pete Rathburn is a copy editor and fact-checker with expertise in ...