Parcel delivery received the highest customer satisfaction ratings among postal services, according to the findings of a Net Promoter Score (NPS) survey published on Friday.The survey evaluated the ...

Gary Frantz is a contributing editor for DC Velocity and its sister publication, Supply Chain Xchange. He is a veteran communications executive with more than 30 years of experience in the ...

Waiting for the delivery of a parcel is sometimes painfully frustrating, especially because carriers can’t always arrive on time at your door. Companies in the e-commerce market have been looking for ...

As the United States Postal Service (USPS) navigates a complicated consolidation effort amid $5 billion in estimated cutbacks by the end of 2025, the oft-maligned government agency is still trying to ...