Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Epson launched Epson Moverio Assist, remote assistance software that is designed to work with its smart glasses. Moverio Assist is designed for multiple industries and companies including small- to ...

Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure ...

Help Lightning, a remote visual assistance software leader, has just secured an additional $3 million in growth equity from its Series A funding round - a show of trust and backing for remote visual ...

Remote access software has become an essential tool for businesses and individuals alike, allowing them to manage and support devices from virtually anywhere. With more people working remotely and ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. With the overwhelming move to remote ...