AI “will dramatically improve our ability to satisfy customers,” Dan Schulman said. The carrier says it’s already had success ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

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Verizon's CEO Dan Schulman just confirmed AI will replace "a large percentage" of customer service in 2026. Here's what's automated, what humans keep, and why 13,000 employees were cut.