PC component manufacturer, EVGA, are slightly changing up their RMA process - one which is often held up as a shining example of how to deal with customer returns. The days of account-free returns are ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

Use left and right arrow keys to seek audio. EVGA has just changed its RMA procedure, where the old "Guest RMA" option to return a graphics card is over and done with, and now the company requires ...

<P>Something that has long driven customers crazy are the arbitrary "restocking" fees that vendors often charge when you return a defective product for credit. But a reader recently encountered an ...

For the quickest way to join, simply enter your email below and get access. We will send a confirmation and sign you up to our newsletter to keep you updated on all your gaming news.

Gigabyte is coming under scrutiny for what has apparently morphed into a confusing RMA policy, as part of an unsolicited offer to replace certain PSU models that failed under stress testing by ...