Despite advances in automation, customers still turn to store associates when they need answers, guidance, or help completing ...

The retailers that will earn lasting loyalty aren't necessarily those with the most advanced technology. They're the ones ...

Unified commerce means a single data layer powers every channel and every decision. It is every system drawing from the same ...

U.S. retailers drove $26.4 billion in online spend during Amazon Prime Day (June 23-26), representing 9.3 percent ...

Event-themed and seasonal inventory presents unique forecasting challenges. Purchasing behavior is influenced by team ...

Winning in this AI era requires baking in governance from the beginning: verifying what came from a human vs. a machine, ...

Occasions do two things at once. They increase how often consumption happens, driving volume. At the same time, they define ...

Walmart announced it has entered into an agreement to acquire Vibe.co, a self-serve CTV ad platform that aims to simplify ...

A lot of retail loss is an execution problem — inconsistent associate training, partner compliance gaps, and process breakdowns at the store level. But data also needs to be unified and used as a ...

A retailer can spend millions installing the latest inventory management systems, omnichannel fulfillment platforms, and ...

There's a framing problem embedded in how most legal and compliance leadership teams evaluate AI compliance tools: they focus ...

There is a better way: an e-commerce customer support platform that uses both AI and human customer service. This hybrid AI ...