Genesys has acquired Pinkfish, a leading agentic orchestration workflow company. This acquisition will expand Genesys Cloud AI with MCP-based tool integration and workflow automation capabilities.

Chief Executive Alex Karp’s recent broadside against the frontier model vendors put a knife to the throat of the central ...

As AI reshapes how work gets done, organizations with strong process frameworks are best positioned to lead and maintain ...

Employees experience change through their managers. A manager who can explain timelines, translate policy into everyday ...

AI just landed inside QuickBooks, HubSpot and the tools you already pay for. Here are three questions to ask before it acts ...

Why more and more companies worldwide are embracing this planning process Suzanne is a content marketer, writer, and fact-checker. She holds a Bachelor of Science in Finance degree from Bridgewater ...