British Airways has reopened its Newcastle contact centre after a £17 million refurbishment, which includes a new training academy.

Local LLMs are good enough for many tasks ...

With the advent of AI-mediated APIs, the era of manually hard-coding every integration between every microservice may be ...

Discover how free calling no download works, why it beats app installs, and how tools like Call2 let you connect globally without friction.

Azure Functions shipped a serverless agents runtime in public preview at Build 2026. Agents are defined in .agent.md markdown ...

I gave Claude access to my Home Assistant. It helped me audit, debug, and improve my smart home better than I ever could have.

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Erik Steiger discusses the operational pain ...

We’ve managed to enable the upcoming “My Calling Card” feature in Google’s Phone app. You can now create your own Calling Card, choose a photo, customize fonts, and control who sees it. If someone ...

Buried within iOS 26 is a hidden history that lets you see every call you've ever exchanged with a specific contact, potentially going back years. You might not know it, but you can access this ...

Lately, I’ve been avoiding phone calls and texting people more than I used to. I might prefer to pick up a phone, but then I think calling someone will interrupt their day and be an unwelcome ...