New product, Klaviyo Social Marketing, is designed for the B2C CRM and turns social engagement into customer growth BOSTON--(BUSINESS WIRE)--Today, Klaviyo (NYSE: KVYO), the autonomous B2C CRM, ...

New zero-code connectors let the AI agent pull context and coordinate work across Asana, Atlassian, Notion and Peec AI.

The biggest threat to marketing transformation isn't the dip itself—it's expecting instant results and abandoning the effort ...

As AI systems become a new website audience, CMS and CX leaders explain why machine-readable content is no longer optional.

Treasure AI's Intelligent Customer Data Platform unifies customer data, powers AI agents, and activates personalized engagement at scale for consumer brands and enterprises. MOUNTAIN VIEW, Calif.

HubSpot announced a July 1 terms change allowing customer enrichment data to be shared across accounts, then fully reversed it by July 5 after sustained backlash, e ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion ...

Why do endings matter as much as beginnings in customer experience? Psychological principles like the peak-end rule show ...

Riverwood Capital-led round positions the communications governance vendor to push beyond finance into the Forbes Global 2000.

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

NiCE’s CX AI solution supports digital sovereignty and EU data residency requirements HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced it has been named a launch partner for the ...