A phone extension is a feature of a business phone system that allows a phone number to have a shorter extension number assigned to an individual, a team, or a department. It can be added as both an ...

2025 marked the year when organizations began to adopt AI broadly. 2026 will be the year they confront a new reality that using AI and benefiting from it are not the same thing. In partnership with ...

Create more opportunities for collaboration with RingCentral, and unite your organization from more countries compared to Nextiva. Say goodbye to dropped calls and outages. Connect over 500 pre-built ...

As a supervisor of sales and support agents, you can better coach and train your staff with access to your teams' phone calls with prospects and customers. You can monitor calls in real time, whisper ...

Build fully configurable AI agents for voice and digital channels that handle complex actions, knowledge, and multi-system workflows. Plus, use AIR Pro Studio to deploy custom AI agents at scale.

The 2024 Gartner report, “Critical Capabilities for Unified Communications as a Service (UCaaS),” has recognized significant shifts in the UCaaS landscape, driven by changes in communication culture, ...

Anyone who’s ever worked in a contact center or call center knows how difficult it is when call volume starts to rise quickly. Which callers do you prioritize first? What if there aren’t any more ...

Artificial intelligence is reshaping how businesses communicate, both internally and with customers. RingCentral’s latest research report, RingCentral Trends 2025: The state of AI in business ...

Easily transfer calls to the right person or team. Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Despite the wide range of ...

在任何设备上，随时随地体验可视语音邮件、视频会议、通话转接和强大的呼叫管理功能所带来的便利。我们云电话系统易于设置和管理。 直观易用的团队协作软件可以帮助您的团队通过一体化 ...

RingCentral offers audio and video conferencing in one single, secure and powerful platform that lets you host remote meetings quickly and easily anywhere on any device. Every team wants to be able to ...

A conference call meeting is just like any other business meeting. The only difference is that it’s conducted through phones rather than in person. It’s an effective way to stay connected with your ...