Aliza Chasan is a Digital Content Producer for "60 Minutes" and CBSNews.com. She has previously written for outlets including PIX11 News, The New York Daily News, Inside Edition and DNAinfo. Aliza ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

I got tired of frustrating, error-filled troubleshooting sessions with AI chatbots, so I asked Copilot for help.

If you're trying to transfer your chatbot memory away from ChatGPT, you can copy the Memory Summary and paste it into the new chatbot you're using. If you're trying to transfer memory to ChatGPT, you ...

Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of ...

A college student in Michigan received a threatening response during a chat with Google's AI chatbot Gemini. In a back-and-forth conversation about the challenges and solutions for aging adults, ...

More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast it’s advancing tilt negative – even for younger adults.

It was only a matter of time before bots outnumbered humans on the internet, but many experts thought the flesh and blood majority would stand for a few more years. They were wrong—and the impact on ...