Raleigh’s current water restrictions have proven ineffective, city officials say. Now, officials are considering stricter ...

Self-service technology in travel takes a toll, says the Travel Troubleshooter, who offers advice on how to beat DIY fatigue.

Subscribers on grandfathered plans are being notified that they'll be automatically pushed to other plans, some of which come ...

Whenever I ask people what comes to mind when they hear the words customer experience, the answers are almost always the same. The receptionist. The customer care team. The front office. Rarely does ...

Organizations that confuse slogans for values or fail to punish bad behavior can see their CX efforts fall short, leaders said at a CCW Las Vegas panel.

I was left wondering whether automating this service is a good move for the hotel. It’s the question every service business ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Texas Parks and Wildlife says a cyberattack on its license vendor may have exposed personal data for more than 3 million ...

World Cup StubHub ticket mess shows how weak consumer protections are in the US, but there are steps fans can take ...

Inaugural CEO Masterclass Redefining Leadership Through Impact Kampala, Uganda | NEWS CORRESPONDENT | What if the true ...

Managers can’t always solve staffing gaps quickly, but they can take steps to ensure lean teams stay focused, well-supported ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...