India combines WhatsApp’s massive user base with the world’s largest real-time payments ecosystem through UPI, millions of ...

Onic has launched Onic AI Assist, an intelligent chat companion integrated directly into the Onic app and the web interface, introducing an AI-powered ...

Identity theft victims have a federal right to fraud records from retailers. Here's what the FTC's $2.25 million Amazon settlement means for you.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

A majority of consumers will repeat themselves only once before abandoning an automated customer service attempt, a Parloa ...

As conversational commerce experiences continue to mature, Omnichat has achieved historic breakthrough milestones in 2026 in ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.