As AI systems become a new website audience, CMS and CX leaders explain why machine-readable content is no longer optional.

Treasure AI's Intelligent Customer Data Platform unifies customer data, powers AI agents, and activates personalized engagement at scale for consumer brands and enterprises. MOUNTAIN VIEW, Calif.

HubSpot announced a July 1 terms change allowing customer enrichment data to be shared across accounts, then fully reversed it by July 5 after sustained backlash, e ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion ...

Why do endings matter as much as beginnings in customer experience? Psychological principles like the peak-end rule show ...

Riverwood Capital-led round positions the communications governance vendor to push beyond finance into the Forbes Global 2000.

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

NiCE’s CX AI solution supports digital sovereignty and EU data residency requirements HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced it has been named a launch partner for the ...

Experience.com launches AI Visibility with an AI Authority Score to help businesses evaluate, optimize, and strengthen recommendations in AI search engines. SAN RAMON, CA, UNITED STATES, July 1, 2026 ...

Accenture, Cirrus, Deloitte, Route 101, and TTEC — named as inaugural AI Specialization partners under the NiCE 360 Partner Program HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced ...

The CRM giant adds person-level intent data and AI go-to-market agents as it deepens its agentic platform push.