A phone extension is a feature of a business phone system that allows a phone number to have a shorter extension number assigned to an individual, a team, or a department. It can be added as both an ...

RingCentral’s AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack? RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for ...

Create more opportunities for collaboration with RingCentral, and unite your organization from more countries compared to Nextiva. Say goodbye to dropped calls and outages. Connect over 500 pre-built ...

As a supervisor of sales and support agents, you can better coach and train your staff with access to your teams' phone calls with prospects and customers. You can monitor calls in real time, whisper ...

Build fully configurable AI agents for voice and digital channels that handle complex actions, knowledge, and multi-system workflows. Plus, use AIR Pro Studio to deploy custom AI agents at scale.

AIR Pro can recognize intent, authenticate customers, and execute multi-step actions autonomously. With real-time multilingual switching, AIR Pro eliminates friction for customers who move between ...

What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...

In the ever-changing world of work, some things remain constant. The need for close collaboration with our colleagues is one of these. Wherever we’re working from, it’s always important to stay in ...

We’ve all been there: you’re on an island vacation, or maybe a long weekend by the lake. As the final night of work-free bliss arrives, so does the familiar pit in your stomach. How many new emails ...